Ash Bains Group

  “A Proven Programme To Help Your Call Centre Meet and Exceed its Sales and Performance Targets.”

Dear Friend,

My name is Ash Bains and I am the creator of The Call Centre Excellence Programme.

I would like to show You How We Can Work Together to Meet and Exceed Your Call Centre Performance Targets.

I am happy to share my best ideas with you.  I am also happy to design a Call Centre Excellence Plan for you.  

No Expensive Up-front fees.

I am prepared to work with you for a small up-front fee starting from £250 per month. I don’t believe in expensive fees – I believe in “Progressive Billing.” 

You can pay me a small percentage of the extra profits we generate together, either on a monthly or quarterly basis. I am here to make you more money.

Bottom Line: I Will Improve the Performance of Your Call Centre Faster, Cheaper and Easier than Anyone Else. If I Cannot Do This Then It Cannot Be Done.

I am sorry if the above statement sounds like hype but I am perfectly prepared to back up what I say. I genuinely do not know of anybody else who can give you so many good ideas in such a short space of time at such a low cost.

My ideas are simple, straightforward and easy to implement. It will take me about 10 minutes to give you the basics of these ideas. After this time you will be able to judge the Call Centre Excellence Programme for yourself.

The Call Centre Excellence Programme, has 6 areas of development.

1. How to Recruit the Right People.
2. How to Train New Starters.
3. How to Increase Sales.
4. How to Maximise Customer Care.
5. How to Motivate Employees to Achieve their Targets.
6. How to Reduce Staff Turnover.

I will work with your key employees to either set up or improve your current working practices. 

I fully realise that my success depends on giving you the best possible results. I must earn what is mine by giving you the Results You Want.

I sincerely feel that I am the best at what I do; I would like to give you an opportunity to judge these skills to your advantage.

Please Test the Market Before You Work Me.

Please try as many alternative methods to increase your Call Centre’s Performance before you contact me. I actively encourage you to contact as many Sales Trainers, Call Centre Consultants and Business Advisors as you like – Listen to them. Test Them.

I would like to build a long-term working partnership with you. My practice is built on Tailor Made Solutions, Productive Effort and Uncompromising Honesty – I will work with you until you get the Results You Need.

“My Aim is to Show You How the Best Call Centres Are the Best and then Implement the Same Principles in Your Call Centre For  Maximum Sales and Performance.”

What You Should Do Now?

For an informal and strictly confidential discussion simply email ash@ashbains.org.

“Please Note – Due to the large amount of enquiries I get on a daily basis please always contact me by email in the first instance – unless it is urgent”

Please leave your name and telephone number. One of my team will then contact you to arrange an appointment.

Please also give an indication of how many people you employ in your organisation.

You Can Call My Private Office on 0121 240 0715

You Can Call Me Personally On 07960 444 456

Please Note:

I can only work with a set number of clients at any one time. My main criteria for selection are based on what I can achieve for your Call Centre.

You can sign a simple intellectual property agreement acknowledging that the ideas are my property and that as long as you use my ideas you will pay me a small percentage of the profits.

Here is my promise to you – I will always earn you more in sales and profits than I will ever take from you in fees.

I look forward to working with you soon.

Ash Bains. MBA

Creator: The Call Centre Excellence Program

Call Centre Consulting 

A Little about me:

I am not a Guru – I am a Call Centre Management Enthusiast. I have over 10 years experience in improving the performance of Call Centre’s and now I would like the chance to share some of my ideas with you. I have owned and managed several businesses in my time, I still do.

Please check the other categories of my website to gain a quick insight into my various business interests.

How I Work:

Integrity – I will honestly do my best to increase the performance of your Call Centre.   

Passion – I believe the very best people in their field are born and not made. I do not do this for the money – I have a definite passion – to succeed in business by helping your Call Centre succeed.  

Outstanding Value – I will offer my services at an irresistible price – with a lifetime satisfaction guarantee. I will succeed by giving you the best value for money in the market.

Partnership Programme – I would like to build long-term working relationships with all my clients. My practice is built on Personal Relationships – I will work with my clients until they get the results they want.

Pure Trade Certification – 100% Lifetime Money Back Guarantee – If I cannot produce the results I promise you I am honour-bound to work with you until I can or else I will refund your money.

The questions that drive my work?

• How can I help you maximise the performance of your Call Centre – with absolute minimum risk and cost to you?
• What is the best way to meet your Call Centre targets?
• How will the best Call Centres be run 10 Years from now?

Immediate information on Call Centre Excellence:

1) The Absolute Secret to Maximum Sales.

There is absolutely no secret to anything – just get on with it. Use common sense and cut to the core on what you are trying to achieve and find the quickest, easiest and fastest route. I have done this for you.  

2) You Will Never Worry About Employee Motivation Again.

I will show you how to get the maximum productivity out of every employee. Forget Employee Motivation Forever - I have discovered the universal cure for inefficiency, lack of attendance and general underperformance in employees. I will show exactly what to do.

I will show you a proven technique that will help you motivate and inspire anyone of your employees to perform at their best all of the time – virtually on autopilot.

3) The Greatest Discovery on How to Maximise Your Customer Service.

This is so simple yet most organizations simply do not implement it. Again I will show you how to do this.

4) You Will Never Worry About Staff Turnover Again. 

I will show you how to hire the best employees for your business.

OTHER TRAINING AND CONSULTANCY AREAS

OFFERED BY THE CALL CENTRE EXCELLENCE COMPANY

• All training is designed to be specific to your organisations objectives and the individual’s personal development needs.
• We have a transparent pricing structure, we charge a small up front free starting from £250 per month and then we take a small pre-agreed bonus when we achieve the targets you require.
• All training is Guaranteed to be the best your money can buy. If you disagree you can have a refund.

Management Development

• The One year Executive Leadership Programme.
• How to be an Inspirational Leader.
• Introduction to Supervision and Team Leadership.
• Developing Excellent Teams.
• Managing Change.
• Modern Motivational Techniques.
• Conducting Productive Meetings.
• How to Raise Performance Standards.
• Coaching Skills.
• Managing Conflict.
• Team Leader Skills.
• Time Management for Leaders.
• Employee Retention Strategies.
• Employee Recruitment Strategies.
• Sales Management.
• Employee Relationship Management.
• Sickness Reduction Strategies.
• The Maximum Sales Leadership Programme.

The Call Centre Excellence Programme

• How to Recruit the Right People.
• How to Train New Starters.
• How to Increase Sales.
• How to Maximise Customer Care.
• How to Motivate Employees to Achieve their Targets.
• How to Reduce Staff Turnover.

Quality Management Workshops

• The Process Re-engineering Workshop.
• The Problem Solving Workshop.
• The Project Planning Workshop.
• The Quality Control Workshop.
• The Customer Care Workshop.
• The Creativity & Innovation Workshop.

Professional Development Workshops

• Effective Communication Skills.
• Effective Meetings.
• One-to-One Business Coaching & Mentoring.
• Team Working Workshops.
• Time Management Workshops.
• Organisational Development.
• Customer Service.
• Change Management.
• Management and Leadership Development.
• Creativity Workshops.
• Business Strategy & Development.
• One-to-one Business Coaching & Mentoring.
• Team Working.
• How to Recruit and Retain the Right Call Centre Staff.
• How to Manage Stress in a Busy Call Centre.
• How to Reduce Sickness and Promote Health in the Call Centre.
• How to Up sell and Cross Promote Your Products Effectively.
• How to Maximise Your Sales Calls.
• How to Deal with Difficult Customers.
• International Call Centre Management. (India)

Business Skills

• The Seven Ultimate Secrets To Brilliant Time Management.
• How to, Amaze the Customer with your Service.
• The Seven Secrets of Stress and Anger Management.
• Persuading and Influencing People.
• Presentation Skills.
• Assertiveness at Work.
• Creative Thinking and Problem Solving.
• Goal Setting.
• Career Management.
• The New Way to Win Friends and Influence People.
• The New Psychology of Success.
• Project Management.
• Telephone Skills.

Training Development

• How to, design effective in-house Training.
• Best Practice for Training Managers.

Sales Development

• Basic Selling Skills.
• Advanced Selling Skills.
• Successful Negotiation Skills.
• Key Account Management.
• Leading and Building a Sales Team.
• Winning Telesales Techniques.
• Face To Face Sales Refresher Workshops.
• Telesales Refresher Workshops.
• Effective Negotiating Workshops.
• Key Account Management Workshops.

Marketing

• Introduction to Marketing.
• Strategic Marketing.
• Internet Marketing.
• Using the Internet to Boost Your Profits.
• Customer Retention and Loyalty
• Untold Copy Writing Secrets.
• Business to Business Marketing.
• Telemarketing Skills